Explore the key findings from the 2023 CCMA research initiative, supported by Route 101. Uncover the top technology priorities, learn how to navigate emerging technologies, and find out how to build ...
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Discover insights from the latest CCMA research initiative, supported by Route 101. Learn practical tips for cutting through industry hype and jargon, uncover the true potential of AI, and find out ...
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Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!
View Details
Join our upcoming T&I Group session and discover how to simplify the complexities of CX metrics and create a meaningful impact on your transformation projects. Learn how to focus on key KPIs that ...
View DetailsExplore the key findings from the 2023 CCMA research initiative, supported by Route 101. Uncover the top technology priorities, learn how to navigate emerging technologies, and find out how to build successful partnerships with vendors and systems integrators.
Discover insights from the latest CCMA research initiative, supported by Route 101. Learn practical tips for cutting through industry hype and jargon, uncover the true potential of AI, and find out how CX leaders can effectively harness this technology.
Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!
Join our upcoming T&I Group session and discover how to simplify the complexities of CX metrics and create a meaningful impact on your transformation projects. Learn how to focus on key KPIs that reveal the root causes of customer dissatisfaction, empowering you to drive initiatives that deliver tangible results.
