Explore the key findings from the 2023 CCMA research initiative, supported by Route 101. Uncover the top technology priorities, learn how to navigate emerging technologies, and find out how to build ...
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Discover insights from the latest CCMA research initiative, supported by Route 101. Learn practical tips for cutting through industry hype and jargon, uncover the true potential of AI, and find out ...
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Route 101's Annual Conference is returning to London on 19th November 2024! 'Redefining CX in the Age of AI' brings together industry leaders, innovators, and technology experts to explore the ...
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Explore the future of call and contact centres and customer experience at the Call & Contact Centre Expo! Join us on 27th-28th November 2024, at the ExCeL Exhibition Centre in London. You can find us ...
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Register for this online webinar, featuring Vivobarefoot and Route 101. This virtual event will highlight the importance of a centralised knowledge base. Learn how a strong knowledge management ...
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Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!
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Join our upcoming T&I Group session and discover how to simplify the complexities of CX metrics and create a meaningful impact on your transformation projects. Learn how to focus on key KPIs that ...
View DetailsExplore the key findings from the 2023 CCMA research initiative, supported by Route 101. Uncover the top technology priorities, learn how to navigate emerging technologies, and find out how to build successful partnerships with vendors and systems integrators.
Discover insights from the latest CCMA research initiative, supported by Route 101. Learn practical tips for cutting through industry hype and jargon, uncover the true potential of AI, and find out how CX leaders can effectively harness this technology.
Route 101's Annual Conference is returning to London on 19th November 2024! 'Redefining CX in the Age of AI' brings together industry leaders, innovators, and technology experts to explore the latest developments that are transforming customer interactions. Attendees will gain insights into the ever changing landscape of trends and technology. We can’t wait!
Explore the future of call and contact centres and customer experience at the Call & Contact Centre Expo! Join us on 27th-28th November 2024, at the ExCeL Exhibition Centre in London. You can find us with our partner, NICE, at stand CC-M30. Come by and say hello!
Register for this online webinar, featuring Vivobarefoot and Route 101. This virtual event will highlight the importance of a centralised knowledge base. Learn how a strong knowledge management strategy can transform your contact centre and enable AI-driven customer experiences.
Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!
Join our upcoming T&I Group session and discover how to simplify the complexities of CX metrics and create a meaningful impact on your transformation projects. Learn how to focus on key KPIs that reveal the root causes of customer dissatisfaction, empowering you to drive initiatives that deliver tangible results.
