Route 101 has today announced that it is embarking upon a new partnership with the CCMA (Call Centre...
Press Release
Route 101 awarded a place on a major UK Government procurement framework to deliver contact centre s...
Press Release/ Industry News/ Cloud Technology
Route 101 has today announced that it has been shortlisted in the Lloyds British Business Excellence...
Press Release/ Awards
Leading customer engagement and brand interaction providers join forces to deliver personalised auto...
Press Release/ General
The Institute of Customer Experience’s latest research highlights areas for organisations to develop...
Customer Experience/ Industry News/ General
The world of customer service has evolved – and organisations now find themselves challenged to meet...
Customer Experience/ General
Customer experience is a crucial aspect of your business as it can wield so much power over the succ...
There are many different approaches that have a positive effect on your average handling time:
Once you’ve got the fundamentals and best practices around first call resolution in place, consider ...
What is an omnichannel contact centre? An omnichannel contact centre is an integrated system that sh...
