The latest news, industry updates and insights

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March 15th, 2018/ by Route 101

Deliver an exceptional omnichannel customer experience.

Your customers don't think about their relationships in terms of channels; they want to reach out to...

Omnichannel
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September 26th, 2017/ by Route 101

The real cost of your legacy contact centre system

You spent a lot of money some years ago on a digital contact centre, and whilst there may be newer s...

Omnichannel/ Call Centre Technology
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August 4th, 2017/ by Route 101

Serenova Cloud Contact Centre solution contributes to Birmingham Arenas’ success

A recent report ranks the NEC Group Arenas as the second highest performing arenas business in the w...

Press Releases/ Call Centre Technology