Route 101 is delighted to have once again been named EMEA Partner of the Year by global CCaaS partner NICE CXone.
A Certified Implementation Partner, Route 101 has extensive experience supporting CXone, the world’s no.1 cloud native customer experience platform, empowering organisations to provide exceptional customer experiences across a variety of industries.
The business works closely alongside NICE CXone to provide a unified and complete omnichannel experience to customers, with truly integrated reporting across channels. The award for NICE CXone EMEA Partner of the Year is a reflection on the performance, competency, and overall expertise of the Route 101 team.
“It’s a great pleasure for Route 101 to be named NICE CXone EMEA Partner of the Year for the second year running. As the recognised market leader, the NICE CXone platform is an integral part of our customer engagement portfolio and plays a pivotal role in our clients’ continued success. Our team have been working closely with NICE CXone to deliver the best experiences for our customers, and our capabilities continue to go from strength to strength.
I’m very much looking forward to the continuation of our joint success, with Route 101 continuing to deliver instant scalability and flexibility to organisations looking to meet demanding consumer expectations.” said Russell Attwood, CEO of Route 101.
Paul Jarman, CEO, NICE CXone, said, “In a year of accelerated technological change, our partners play a central role in helping our CX visions come to life at scale. We’re pleased to present Route 101 with our EMEA Partner of the year award and thank them for their expertise and commitment to a frictionless future.”
About Route 101
Flexible, scalable contact centre and unified communications software in the cloud.
Give your workforce the right tools to do the job and optimise the tools, processes, and technology behind the customer experience. Route 101 helps businesses choose and use the right technology to make sure their customer experience is the best it can be. Combining industry-leading communications and contact centre solutions, we provide the tools to help you deliver excellent customer experience goals and empower your workers. We do the heavy lifting, so you don’t have to: evaluating your current setup, identifying key areas for improvement, and recommending the right route to take.
We help organisations choose and use the technology that makes them easy to work with, and great to work for. Make it easy for customers to talk to you, and help your employees stay engaged, valued, and connected.
Contact us on 03330 110 400 or at sales@route101.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com