Bristol, 30th August 2023 – Route 101, a leading provider of customer engagement and communications solutions, today announced it has been named as a supplier on Crown Commercial Service’s Network Services 3 framework (RM6116) for Lots 4b – Digital Communication Services (Unified Communications) and 4C - Contact Centre Solutions.
Being named a supplier highlights Route 101's commitment to delivering innovative and reliable communication and customer engagement services to businesses across the country, and reaffirms Route 101’s position as a top-tier player in the industry.
Crown Commercial Service’s Network Services 3 (NS3) framework is a comprehensive procurement vehicle designed to provide public sector organisations with access to a wide range of trusted suppliers for their communication, connectivity and emerging technology requirements.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion - supporting world-class public services that offer best value for taxpayers.
"We are extremely proud to be named as a supplier on the Network Services 3 framework," said Russell Attwood, CEO of Route 101. "This achievement reflects the hard work and dedication of our team in delivering top-notch contact centre and unified communications solutions to our clients. We look forward to helping public sector organisations to leverage the latest CX technology and capabilities to deliver a next generation experience for support staff and citizens.”
Route 101's inclusion on the NS3 framework allows public sector organisations to benefit from the company's state-of-the-art technology portfolio, expert discovery and optimisation services, and exceptional customer service. With an array of offerings, including cloud-based contact centre solutions, unified communications, AI and automation solutions and more, Route 101 is uniquely positioned to help public sector entities streamline operations and deliver outstanding experiences to citizens.
By collaborating with Route 101, public sector organisations gain access to cutting-edge technologies and tools that enhance productivity, improve response times, and optimise resource allocation. Additionally, Route 101's solutions are tailored to meet the specific needs of each organisation, ensuring seamless integration with existing systems and processes.
With its inclusion in the NS3 framework, Route 101 is poised to expand its reach and impact across the public sector. The company is excited about the opportunity to contribute to the success of various government agencies and public institutions, supporting them in their mission to serve citizens efficiently and effectively.
For more information about Route 101's offerings and its inclusion on the Network Services 3 framework, please visit this website or get in touch today.
