9th July, Bristol - Route 101, a leader in customer engagement and communications solutions, is exci...
Press Release/ Industry News/ Call Centre Technology/ General
The adoption of artificial intelligence (AI) in contact centres is accelerating rapidly, driven by t...
Latest News/ Customer Experience/ Call Centre Technology/ General/ Conversational AI
11th June 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre and...
Press Release/ Industry News/ Call Centre Technology/ General
In this interview, we're joined by James Ayers, Route 101's Zendesk Implementation Consultant. James...
Call Centre Technology/ General
14th March 2024, Bristol - Route 101 a leading provider of omnichannel customer engagement solutions...
Press Release/ Industry News/ Call Centre Technology/ General
It’s been almost a month since our latest event, held in partnership with Zendesk at the Porsche Exp...
Customer Experience/ Call Centre Technology/ General/ Events/ Conversational AI
22nd February 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre...
Press Release/ Industry News/ Call Centre Technology/ General
We chat with Ashley Williams, Route 101's Zendesk Principal Implementation Consultant, on how embrac...
Call Centre Technology/ General
Many organisations choose Zendesk for their contact centres to provide smooth and personalised custo...
Customer Experience/ Call Centre Technology/ General
This week, we caught up with Liam Pollard, our Senior Zendesk Engagement Manager, to discuss his rol...
Call Centre Technology/ General
