Shuanna Wilson, one of our Workforce Engagement (WEM) consultants, takes a closer look at the evolvi...
Latest News/ Customer Experience/ Call Centre Technology/ General
Having trouble converting between Business KPIs and your Workforce Engagement Management (WEM) syste...
Latest News/ Customer Experience/ Call Centre Technology/ General
Artificial Intelligence (AI) is set to play an even a bigger role in customer interactions this year...
Latest News/ Customer Experience/ Call Centre Technology/ General/ Conversational AI
In today’s fast-moving digital world, contact centres are rapidly evolving to be more efficient, cos...
Latest News/ Customer Experience/ Call Centre Technology/ General/ Conversational AI
The adoption of artificial intelligence (AI) in contact centres is accelerating rapidly, driven by t...
Latest News/ Customer Experience/ Call Centre Technology/ General/ Conversational AI
It’s been almost a month since our latest event, held in partnership with Zendesk at the Porsche Exp...
Customer Experience/ Call Centre Technology/ General/ Events/ Conversational AI
Many organisations choose Zendesk for their contact centres to provide smooth and personalised custo...
Customer Experience/ Call Centre Technology/ General
CX leaders, innovators, and experts convened at the “CX Unleashed: Shaping Tomorrow’s Experiences” e...
Customer Experience/ Events
The popularity of artificial intelligence (AI) is growing at a relentless pace across a range of ind...
Customer Experience/ Conversational AI
The Financial Conduct Authority (FCA) will introduce a new regulatory framework called the Consumer ...
Customer Experience
