Many organisations choose Zendesk for their contact centres to provide smooth and personalised custo...
Customer Experience/ Call Centre Technology/ General
This week, we caught up with Liam Pollard, our Senior Zendesk Engagement Manager, to discuss his rol...
Call Centre Technology/ General
On 16th November 2023, Route 101 proudly sponsored PolyAI's event, VOX 2023. We were thrilled to be ...
Call Centre Technology/ General/ Events/ Conversational AI
Bristol, 28th November 2023 - Route 101, a leading provider of contact centre technology and custome...
Press Release/ General/ Conversational AI
The importance of workplace training has never been greater in boosting employee happiness and reten...
Press Release/ General/ Conversational AI
Bristol, 24th October 2023 – Route 101, a leading provider of customer experience solutions, is thri...
Press Release/ General
Bristol, 25th September 2023 – Route 101, a leading Systems Integrator specialising in Contact Centr...
Press Release/ General
Bristol, 30th August 2023 – Route 101, a leading provider of customer engagement and communications ...
Press Release/ General
In the ever-evolving technology seascape, contact centre leaders face both opportunities and challen...
Call Centre Technology/ General
The world of customer experience (CX) is constantly evolving, with new technologies and innovations ...
Call Centre Technology/ General/ Events
