The latest news, industry updates and insights

September 25th, 2023/ by Route 101

New training packages to empower Zendesk users

Bristol, 25th September 2023 – Route 101, a leading Systems Integrator specialising in Contact Centr...

Press Release/ General
August 30th, 2023/ by Route 101

Route 101 named supplier on CCS Network Services 3 framework (RM6116)

Bristol, 30th August 2023 – Route 101, a leading provider of customer engagement and communications ...

Press Release/ General
May 23rd, 2023/ by Route 101

5 Considerations when planning for technology change in the contact centre

In the ever-evolving technology seascape, contact centre leaders face both opportunities and challen...

Call Centre Technology/ General
April 12th, 2023/ by Route 101

Identifying the triggers of change for CX leaders

The world of customer experience (CX) is constantly evolving, with new technologies and innovations ...

Call Centre Technology/ General/ Events
January 16th, 2023/ by Route 101

Route 101 are Investing in a Carbon Neutral Future

At Route 101 we have always been conscious of our impact on the planet. We work closely with our sup...

General
January 11th, 2023/ by Route 101

Route 101 named Zendesk EMEA GTM Partner of the Year 2022

Bristol, UK – January 11th 2023 – Route 101 has been named a Zendesk Partner Awards winner. The annu...

Press Release/ General
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July 28th, 2022/ by Route 101

Route 101 Partners With Ada - Leader In Automated Brand Interactions

Leading customer engagement and brand interaction providers join forces to deliver personalised auto...

Press Release/ General
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July 5th, 2022/ by Route 101

Six Areas Critical to Customer Experience and Business Performance.

The Institute of Customer Experience’s latest research highlights areas for organisations to develop...

Customer Experience/ Industry News/ General
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June 1st, 2022/ by Route 101

Top 5 Trends for CX Leaders in 2022

The world of customer service has evolved – and organisations now find themselves challenged to meet...

Customer Experience/ General
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May 3rd, 2022/ by Route 101

Route 101 Named NICE CXone EMEA Partner of the Year for Second Year

Route 101 is delighted to have once again been named EMEA Partner of the Year by global CCaaS partne...

Press Release/ General