The latest news, industry updates and insights

October 24th, 2023/ by Route 101

Zendesk celebrates Route 101: Regional Partner of the Year for UK&I 2023 and UK&I Collaboration Partner of the Year 2023

Bristol, 24th October 2023 – Route 101, a leading provider of customer experience solutions, is thri...

Press Release/ General
September 25th, 2023/ by Route 101

New training packages to empower Zendesk users

Bristol, 25th September 2023 – Route 101, a leading Systems Integrator specialising in Contact Centr...

Press Release/ General
August 30th, 2023/ by Route 101

Route 101 named supplier on CCS Network Services 3 framework (RM6116)

Bristol, 30th August 2023 – Route 101, a leading provider of customer engagement and communications ...

Press Release/ General
May 23rd, 2023/ by Route 101

5 Considerations when planning for technology change in the contact centre

In the ever-evolving technology seascape, contact centre leaders face both opportunities and challen...

Call Centre Technology/ General
April 12th, 2023/ by Route 101

Identifying the triggers of change for CX leaders

The world of customer experience (CX) is constantly evolving, with new technologies and innovations ...

Call Centre Technology/ General/ Events
January 16th, 2023/ by Route 101

Route 101 are Investing in a Carbon Neutral Future

At Route 101 we have always been conscious of our impact on the planet. We work closely with our sup...

General
January 11th, 2023/ by Route 101

Route 101 named Zendesk EMEA GTM Partner of the Year 2022

Bristol, UK – January 11th 2023 – Route 101 has been named a Zendesk Partner Awards winner. The annu...

Press Release/ General
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July 28th, 2022/ by Route 101

Route 101 Partners With Ada - Leader In Automated Brand Interactions

Leading customer engagement and brand interaction providers join forces to deliver personalised auto...

Press Release/ General
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July 5th, 2022/ by Route 101

Six Areas Critical to Customer Experience and Business Performance.

The Institute of Customer Experience’s latest research highlights areas for organisations to develop...

Customer Experience/ Industry News/ General
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June 1st, 2022/ by Route 101

Top 5 Trends for CX Leaders in 2022

The world of customer service has evolved – and organisations now find themselves challenged to meet...

Customer Experience/ General