The latest news, industry updates and insights

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August 19th, 2021/ by Route 101

Route 101 Named Finalist in Lloyds Bank British Business Excellence Awards 2021

Route 101 has beaten off stiff competition to become a finalist in the 'Small to Medium Business of ...

Press Release/ General
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July 15th, 2021/ by Route 101

Reduce Self-Service Abandonment by Improving Containment

Keep your customers using self-service channels and reduce live interactions. Just 9% of customers u...

Omnichannel/ Customer Experience/ General
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July 7th, 2021/ by Route 101

Key Takeaways from the UK CSI July 2021

Taking a closer look at the state of customer satisfaction in the UK. Route 101 reviewed the July UK...

Customer Experience/ Industry News/ General
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