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    The latest news, industry updates and insights

    All About Food & Route 101 Case Study
    September 9th, 2024/ by Route 101

    A Recipe for Success: All About Food Transforms Customer Support with Route 101 and Zendesk

    All About Food, a UK-based company renowned for bringing popular restaurant and coffee shop brands t...

    Press Release/ Industry News/ Call Centre Technology/ General
    Blackcircles Teams Up with Route 101 to Revamp Contact Centre Operations
    July 17th, 2024/ by Route 101

    Rev’d Up Results: Blackcircles Teams Up with Route 101 to Revamp Contact Centre Operations

    17th July 2024 - Blackcircles, a prominent UK online tyre retailer, has partnered with Route 101, a ...

    Press Release/ Industry News/ Call Centre Technology/ General
    July 9th, 2024/ by Route 101

    Sweet Success: Route 101 Shares How Hancocks Improved Response Times and Customer Satisfaction with a Custom Zendesk App

    9th July, Bristol - Route 101, a leader in customer engagement and communications solutions, is exci...

    Press Release/ Industry News/ Call Centre Technology/ General
    June 11th, 2024/ by Route 101

    Case Closed: UK Planning Inspectorate Transforms Operations with Route 101 and Zendesk

    11th June 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre and...

    Press Release/ Industry News/ Call Centre Technology/ General
    March 13th, 2024/ by Route 101

    Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

    14th March 2024, Bristol - Route 101 a leading provider of omnichannel customer engagement solutions...

    Press Release/ Industry News/ Call Centre Technology/ General
    February 22nd, 2024/ by Route 101

    Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

    22nd February 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre...

    Press Release/ Industry News/ Call Centre Technology/ General
    March 8th, 2023/ by Route 101

    CX Trends 2023: Understanding the power of customer sentiment

    Understanding consumer sentiment gives CX leaders a window into how their customers truly feel about...

    Industry News/ Infographics
    February 21st, 2023/ by Route 101

    CX Trends 2023: Delivering Personalised, Contextual Experiences

    Delivering excellent CX is an integral part of building and maintaining a trusted brand and retainin...

    Industry News/ Infographics
    February 15th, 2023/ by Route 101

    CX Trends 2023: Changing attitudes to AI and Automation leading to rising adoption

    Automation and AI have become powerful tools in the CX arsenal over the last few years as organisati...

    Industry News/ Conversational AI
    October 13th, 2022/ by Route 101

    Route 101 approved for UK Government’s G-Cloud 13 Framework

    Route 101 awarded a place on a major UK Government procurement framework to deliver contact centre s...

    Press Release/ Industry News/ Cloud Technology
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    Route 101 Ltd.
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