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High Performers Driving Growth Through Service 2022

Customer service is a powerful engine for growth, but not everyone has got it right. How can busines...

Customer Service: Your Not-So-Secret Weapon To Drive Business Growth in 2022

As a key differentiator between companies, a top consideration for customers, and a profit-generatin...

Reduce Self-Service Abandonment by Improving Containment

Keep your customers using self-service channels and reduce live interactions. Just 9% of customers u...

Improving the Customer Journey: Chatbots

Many of the organisations we speak with are facing the same challenge: how to involve chat bots in t...

Multichannel vs Omnichannel: What is the difference?

Your customers expect it to be simple to get in contact with you. They just want to complete their p...

Omnichannel Strategy Hints: Staffing is Key

In an ideal world, your omnichannel strategy seems effortless.

Omnichannel Support: How to Create Your Strategy

Mapping out a successful omnichannel support strategy can be tricky.

Deliver an exceptional omnichannel customer experience.

Your customers don't think about their relationships in terms of channels; they want to reach out to...

Omnichannel call centre: keep your existing platform , add capability

The real cost of your legacy contact centre system

You spent a lot of money some years ago on a digital contact centre, and whilst there may be newer s...