At Route 101, we recognise how important it is that our customers are happy and successful with the services we provide.
We are constantly working to ensure that our clients use their technology to its maximum potential and realise the greatest possible benefits for their operation. Our dedicated and friendly team of specialists are on hand as much as you need, ensuring that your business and your reputation are always being taken care of – no matter what each day brings.
"Route 101 were great, spending time with us to really understand our issues, as well as the customer experience that we were looking to deliver and ensuring that what they were proposing met our needs.”
Our UK-based support team provide a personal level of service to each one of our customers; we know that it’s crucial to a good working relationship, and for giving you complete peace of mind.
Available round the clock both in the UK and globally, our dedicated support team will take ownership of your issue from the point that it is raised to its resolution and liaise directly with the vendors on your behalf to keep things moving. You benefit from a single point of contact and a clear route for escalation.
Enhanced 24x7 support for all P1 and P2 incidents
08.30 - 17.30 Business Hours Support for P3 and P4 incidents
Response Times:
P1 (Critical) - 30 minutes 24x7
P2 (Urgent) - 2 hours 24/7
P3 (Important) - 4 Business Hours
P4 (Minor) - 1 Business Day
Our UK-based support team provide a personal level of service to each one of our customers; we know that it’s crucial to a good working relationship, and for giving you complete peace of mind.
This option is included with any technology implementation work run by Route 101 and includes
Please Note: Service requests equating to more than 1 hour's work will be charged at £150 + VAT per additional hour
The Premier Support package includes everything within the Standard Support package, alongside some additional services.
Everything in Standard Support PLUS:
Route 101 Ltd.
The Conifers, Filton Rd
Hambrook
Bristol BS16 1QG
All Rights Reserved / Route 101 Ltd. / Company Registration Number 08325675
