UK’s automotive contact centre transforms technology set-up to drive operational improvements

Mitsubishi Motors in the UK is responsible for the stocking and distribution of Mitsubishi Motors vehicle parts and accessories as well as technical, warranty and customer support on behalf of Mitsubishi Motors Corporation.

Mitsubishi Motors UK had already implemented Zendesk within their organisation but required assistance with set-up and clarity on how to get the full benefits of the platform.

Download the case study to find out how Route 101:

• Optimised the existing Zendesk estate based on the agreed project plan and key business goals
• Consolidated the management of various contact channels into a unified system
• Integrating telephony functionality to efficiently manage calls and handle tickets
• Deployed web forms that generate tickets to enable valuable data and drive automation