Route 101 implemented NICE inContact CXone to empower advisors to work remotely using a web browser.
The inherent complexities of the existing platforms, and the inability to quickly surface information from multiple siloed applications, meant that Teign Housing were struggling to meet their service goals. Teign Housing needed a platform that would present their advisors with a single interface through which they could handle phone calls, emails, and web chat.
Fill out the form to read the full story.
