NICE CXone Expert is a smart knowledge management platform that makes the right self-service answers easy for customers to find - elevating the overall customer experience.
Part of the CXone native cloud platform, CXone Expert optimises content to improve the customer journey with effortless self-service.
Key features include:
Smart knowledge self-service that makes the right self-service answers easy to find
Extend product and service knowledge and content to all self-service experiences that customers turn to in moments of need—from search engines, social and digital channels, to chatbots, websites, and community forums
Unify existing product, service, and knowledge content into one self-service experience
Enterprise scalability: Built to support even the largest contact centers, Expert automatically scales up or down based on
site traffic, content, and resource needs without impacting overall performance
Optimize customer experience based on actual user demand: ID areas of opportunity for improvements to the customer journey, product or service.
