Webinar with Route 101 and Blackcircles

Empathy Meets Algorithms: Revolutionising Customer Experiences in the AI Era

ON-DEMAND WEBINAR

Automation is essential for streamlining many contact centre operations. It helps reduce wait times for customers and allows agents to focus on more complex queries. However, while machines excel at many tasks, they lack the emotional intelligence of a skilled human.

In this session, we share strategies for successfully integrating automation into your contact centre operations while preserving that crucial human touch. Discover how to use the right tools, resources, and training to exceed customer expectations.

You’ll also hear firsthand from Jamie Pincott, Resource and Planning Manager at Blackcircles, about how his team achieved this balance. Learn how they transformed customer and employee satisfaction, reduced handling times, enhanced efficiency, and streamlined their processes.