A conference for industry leaders, innovators, and experts to explore the limitless possibilities of customer experience.
This event shined a light on ground-breaking strategies, emerging technologies, and visionary insights to redefine and elevate the way we engage with customers.
The conference delved into the potential of AI to master the art of customer-centric leadership and showcased how to create unforgettable experiences that will shape the future of CX.
Click each presentation to download the slides:
Agenda:
10.00am ARRIVALS AND REGISTRATION
10.30am Welcome and Introductions
10.45am – Navigating the CX Frontier: Charting a Course for Tomorrow's Experiences
Scott Woodland, Head of New Business Sales, Route 101
11.15am – CX Trends: Separating Hype from Reality
Eric Jorgensen, VP Enterprise Sales, Zendesk
COFFEE BREAK
12.00pm – HumAnIty: How to Keep People at the Heart of Your AI Strategy
Luke Duffell, Senior Sales Engineer, NICE
12.30pm – 7 CXO Secrets For Boosting the Results From Your CX Strategy
Vinay Parmar, Founder and CEO, Dhruva Star
Lunch Break 1.00pm
An opportunity to connect with your peers, drop into our demo hubs for some advice from the Route 101 teams, meet some of our key technology vendors, and, of course, enjoy some refreshments!
2.00pm - Return and recap from Route 101
2.15pm – PANEL DISCUSSION: 'CX Leadership: What does it look like?'
Chandni Bhatt, Senior Manager, Member Happiness (CX), Beauty Pie and Stephen Yap, Research Director, CCMA
2.45pm - Crafting Authentic, Human-Centered Experiences in a Tech-Driven World
Richard Simpson, Head of Solution Engineering, Route 101
COFFEE BREAK
3.30pm – Activating the Agent of the Future
Ed Creasey, Global Director of Pre-Sales, Calabrio
4.00pm – Closing Remarks
4.15pm - 5.00pm – Networking drinks
Thoughts from our attendees:
"Really useful day with knowledgeable and inspirational speakers."
"Thanks for hosting us and getting great speakers together!"
"Thank you for the opportunity to attend. I thought the content was a good mix of relevant topics... Top job to all involved."
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