Gamma Inbound
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    Take back control of your call management

    Avoid being restricted by your network operator and having to rely on the provider to make urgent adjustments to any call management requirements.

    Gamma’s Inbound enables you to securely make changes while benefiting from instant access to reports that meet your business timescales, not those of your network provider.

    Get the benefits of Gamma Inbound
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    Benefits of Gamma Inbound

    • Call control - An extensive suite of tools including call routing, monitoring and management.
    • Budget-friendly - Flexible and speedy deployment.
    • Simple setup - Easy and quick to set up with an easy-to-use design.
    • Adaptable service - Use a secure website from any device to apply services to both geographic and no geographic numbers.
    • Smart solutions - Download the free app to manage your inbound numbers anytime, anywhere.

    Find out more about Gamma

    Check out the other Gamma products available through Route 101

    Gamma Horizon

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    Horizon Contact

    Gamma Inbound has a comprehensive feature set

    • Customised plans - Build your own customised call plans according to your operating hours, and modify them quickly to meet your immediate business needs.

    • Open 24/7 - Manage calls efficiently when your premises are busy or closed, instantly diverting them to another location or to mobile.

    • Managed traffic - When busy simply queue incoming calls to a destination number in a dedicated B2B network to assist with call handling.

    • Empowered employees - Empower your employees with call routing management of their own DDI number, letting them manage where and when they receive incoming calls.

    • Enhanced operations - Make informed business decisions with advanced call statistics including productivity, call patterns and caller behaviour.
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    Choose the best Inbound for your business

    Gamma Inbound is the perfect inbound call solution for a range of different business types, with a full suite of features.

    • Contact point

      For single-site businesses requiring simple routing plans

      Ideal for single-site businesses that want to set up and change their call routing according to opening hours/staff availability.

    • Contact Path

      For multi-site enterprise level businesses who want to route by caller identity/location to the right manager

      Suitable for larger multi-site/multi-department organisations that have more complex call routing needs. 

    • Contact Pro

      For call centres needing complete, customisable and scalable functionality

      Provides complex, reliable call centre functionality, for businesses that place a high value on customer service and want to deal with incoming enquiries efficiently without missing a call.

    • Call Recording

      Record calls for compliance, customer service or audit purposes

      Secure online access to file storage and retrieval of call details with comprehensive functionality.

    • Auto Attendant (IVR) / announcements

      Upload file announcements to your call plan to communicate with callers using Interactive Voice Response (IVR)

      Use IVR to provide callers with call routing options and announcements to inform them of details such as opening hours and website addresses outside of .

    • Advanced Call Statistics

      Online access to comprehensive live call statistics

      That highlight call handling efficiencies such as productivity, call patterns and caller behaviour to enable managers to make informed business decisions.

    • Call Whisper

      Just before a call is taken by a call centre operative a message can be played to them giving further information on how to answer each call.

      If the operative is taking calls for various companies or departments they receive information on how best to answer each call.

    Improves business continuity

    Instantly redirect calls to another site in the case of an unforeseen event or disaster with Gamma Inbound, giving you piece of mind and improved business continuity.

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    Better customer service

    Have full control over what happens to your calls when your office is busy or closed; divert calls to another location or mobile and never miss a call again. You can even record calls for compliance or training purposes and report on your company’s productivity.

    Request a free, no obligation discovery call today

    Speak to our team of experts to find out more about how Gamma Inbound can help your business.

    Book a discovery call

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    Bristol (HQ)

    Route 101 Ltd.
    The Conifers, Filton Rd
    Hambrook
    Bristol BS16 1QG

    +44 (0) 3330 110 400
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    All Rights Reserved / Route 101 Ltd. / Company Registration Number 08325675

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