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Combining Amazon Connect’s highly scalable, pay-as-you-go, advanced contact centre capabilities with marketing leading CRMs, Workforce Engagement, Data and Payment solutions. REX offers push-button deployment of a pre-configured instance – meaning you’re free to focus on what matters: your customers.
Offering a fully managed service (build, hosting and support) and a complete pre-configured instance of Amazon Connect, REX can be deployed in as little as 30 minutes. Removing the need for dedicated developer resource, your team can get up and running with Amazon Connect and seamlessly integrated with your CRM or native Amazon Connect Agent Workspace.
Customers: Deliver personalised, self-service journeys: with AI-powered self-service, including Amazon Q in Connect, you can deliver natural, intuitive, multilingual experiences that improve efficiency and lower costs
Agents: Increase agent productivity with generative AI: Amazon Q in Connect, a generative AI-powered assistant, agents receive real-time responses and recommended actions, including step-by-step guides, personalised to the end-customers’ needs.
Supervisors: Measure, track, and improve performance: with AI-powered analytics and optimisation capabilities. View real-time insights and trends from customer interactions, automatically evaluate agent performance, and provide tailored agent coaching to continuously improve customer satisfaction.
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REX provides out-of-the-box support for the below integrations:
| CRM | AI-Powered Voice Self Service | Payments | Workforce Engagement | Data |
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 Amazon Connect Data Lake |
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Amazon Connect Forecasting, Capacity Planning and Scheduling |
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| Custom CRMs are supported, with integrations delivered by our professional services team. |
All AWS services consumed are provided at AWS published rates, scale up and down, and benefit from true consumption-based pricing.
REX Support is priced per agent.
