Webinar with Route 101 and Vivobarefoot

From Baby Steps to Giant Leaps: How to Scale Your Contact Centre with Knowledge Base

Tuesday, 3rd December, 12 pm - 1 pm [VIRTUAL]

In today’s data-driven world, customers expect not only excellent service but also quick and accurate answers to their questions. A well-implemented knowledge base is key to meeting these expectations, making your contact centre more efficient, and setting the stage for future innovations like AI.

This webinar will highlight the importance of a centralised knowledge base. Learn how a strong knowledge management strategy can transform your contact centre and enable AI-driven customer experiences.

You’ll also hear from Tom Watsham, Digital Customer Service Manager at Vivobarefoot, as he shares his hands-on experience with implementing a knowledge base through Vivobarefoot’s custom help centre. Learn how his team reduced handle times, ensured consistent responses, and laid the groundwork for advanced features like automated messaging systems, chatbots, and self-service.