The South West Contact Centre Forum (SWCCF) is an industry-led initiative which supports the call and contact centre industry in the South West. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the Public and Private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.
We’ve been members of the SWCCF for many years, attending the quarterly forums and regularly hosting meetings, workshops, and events in partnership with their team. Route 101 currently leads the Transformation & Innovation (T&I) Steering Group, a quarterly virtual session exploring the latest trends across people, processes, and technology.
Call North West supports the 700 plus contact centres in the region through a diverse 12-month calendar of specialist events including the annual employee and team engagement challenge, quarterly forums, specialist training, contact centre conventions, and bi-monthly user groups.
We’ve been members for a few years now, and regularly attend the quarterly forums and user groups.
As a Gold partner, Route 101 will be supporting the CCMA in its mission to bring contact centre leaders together, share best practice and build skills and knowledge.
Members of the CCMA community are able to take advantage of many networking and learning opportunities aimed at keeping contact centre leaders up to date with developments in the industry; from technology advances, to regulation changes, to discovering new ways to improve the customer experience.
