Northern Contact Centre Forum and South West Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England and the South West of England. They represent clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.
We’ve been members for many years, attending the quarterly forums and regularly hosting meetings, workshops, and events in partnership with their team. Route 101 currently leads the Transformation & Innovation (T&I) Steering Group, a quarterly virtual session exploring the latest trends across people, processes, and technology.
As a Gold partner, Route 101 will be supporting the CCMA in its mission to bring contact centre leaders together, share best practice and build skills and knowledge.
Members of the CCMA community are able to take advantage of many networking and learning opportunities aimed at keeping contact centre leaders up to date with developments in the industry; from technology advances, to regulation changes, to discovering new ways to improve the customer experience.
