Amazon Connect

Route 101 is an Amazon Connect Delivery Partner and Authorised Commercial Reseller, as well as an AWS Select Tier Consulting Partner

Amazon Connect is the AI-powered contact centre from AWS, helping to transform your customer experience and deliver personalised, efficient and proactive experiences across your customers' preferred channels. By partnering with Route 101, you gain access to Amazon Connect's innovative features while benefiting from our expertise in designing and deploying cloud contact centre solutions.

Your Delivery, Support and Consulting Experts.

20+ Certifications & Accreditations | 6+ Years' Experience Delivering Amazon Connect Projects

Why Amazon Connect?

Driving Personal, Dynamic and Natural customer experiences.

With Amazon Connect, your business can accelerate innovation, leveraging a native cloud contact centre that can scale to tens of thousands of agents.

With globally redundant telephony, and instant access to over 250+ Amazon Web Services, Amazon Connect offers a scalable, robust platform to drive exceptional experiences.

Offering simple self-service UI, continuous optimisation through native analytics and insights, and enabling personalised, automated CX across all channels, Amazon Connect places AI at the heart of every interaction.

The Route 101 Experience Platform (REX) for Amazon Connect.

Pre-Configured Amazon Connect for your Contact Centre

Combining Amazon Connect’s highly scalable, pay-as-you-go, advanced contact centre capabilities with marketing leading CRMs, Workforce Engagement, Data and Payment solutions.

Offering a fully managed service (build, hosting and support) and a complete pre-configured instance of Amazon Connect, REX can be deployed in as little as 30 minutes. Removing the need for dedicated developer resource, your team can get up and running with Amazon Connect and seamlessly integrated with your CRM or native Amazon Connect Agent Workspace.

Amazon Connect Health Checks from Route 101:

Thorough Data Collection and Investigation (2 days)

- - In-depth analysis of your Amazon Connect setup with your AWS Account including
  - Evaluation against AWS Well-Architected Framework for Amazon Connect Custom Lenses
  - Comprehensive review of five pillars: Operational Excellence, Security, Reliability, Performance Efficiency and Cost Optimisation

Expert Analysis and Customised Reporting (1 day)

- - Skilled interpretation of collected data
  - Identification of strengths and areas for improvement
  - Creation of a detailed, actionable report

Amazon Connect

Transform your CX with Amazon Connect

Route 101 is an Amazon Connect Delivery Partner and Authorised Commercial Reseller, as well as an AWS Select Tier Consulting Partner

Why Amazon Connect?

Driving Personal, Dynamic and Natural customer experiences.

How we can help:

The Route 101 Experience Platform (REX) for Amazon Connect.

Pre-Configured Amazon Connect for your Contact Centre

Amazon Connect Health Checks from Route 101:

Get started today

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