Amazon Connect
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    Transform your CX with Amazon Connect

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    Route 101 is an AWS Select Tier Consulting Partner

    Amazon Connect is the AI-powered contact centre from AWS, helping to transform your customer experience and deliver personalised, efficient and proactive experiences across your customers' preferred channels.  By partnering with Route 101, you gain access to Amazon Connect's innovative features while benefiting from our expertise in designing and deploying cloud contact centre solutions. 

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    Why Amazon Connect?

    Driving Personal, Dynamic and Natural customer experiences. 

    With Amazon Connect, your business can accelerate innovation, leveraging a native cloud contact centre that can scale to tens of thousands of agents.

    With globally redundant telephony, and instant access to over 250+ Amazon Web Services, Amazon Connect offers a scalable, robust platform to drive exceptional experiences. 

    Offering simple self-service UI, continuous optimisation through native analytics and insights, and enabling personalised, automated CX across all channels, Amazon Connect places AI at the heart of every interaction.

    AI Voice-Enable Zendesk with Amazon Connect and Route 101

    Transform your customer service with an AI-powered cloud-based solution that combines Zendesk's sophisticated ticketing system with Amazon Connect's advanced voice capabilities.

    Helping your business to:

    • Increase self-service with AI Voice Agents
    • Improve Agent Efficiency
    • Increase CSAT
    • Reduce costs by up to 30%

    Learn more 

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    Key features:

    • AI Voice Agents for self-service
    • Seamless integration between Amazon Connect and Zendesk Support
    • Automatic customer identification and ticket creation
    • Advanced analytics with speech analysis, sentiment detection, and transcription
    • Automated Gen-AI call summaries 

     

    The Route 101 Experience Platform: 

    • Zendesk and Amazon Connect as a Service
    • Available for Zendesk Suite plans or Support + Talk Partner Edition
    • Cloud-based solution for easy setup and scalability
    • Seamless integration with existing Zendesk workflows

    Why Route 101 for Amazon Connect?

    Route 101 is proud to partner with Amazon Connect to deliver AI-powered voice enablement solutions for Zendesk. As a trusted advisor in the CX technology space, we leverage Amazon Connect's powerful cloud contact centre capabilities to transform customer experiences.

    • Proven track record of successful implementations
    • Deep understanding of contact centre technologies
    • Packaged and tailored solutions to meet your unique business needs
    • Ongoing support and optimisation services

    Get started today

    Ready to elevate your customer experience with Amazon Connect? Contact our team of experts to schedule a consultation and discover how we can help you leverage this powerful technology to drive business growth and customer satisfaction.

    Book a Consultation Call

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    Bristol (HQ)

    Route 101 Ltd.
    The Conifers, Filton Rd
    Hambrook
    Bristol BS16 1QG

    +44 (0) 3330 110 400
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