Omilia

Conversational voice, chat, & transcription

A full stack of building blocks for bringing conversational IVR virtual assistants to life. Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language -customers can speak freely and there is no predetermined flow or structure that they have to follow - they just speak.

Featuring:

• Dialogue management tool to drive conversational interactions with users from start to finish
• Best-of-breed Automated Speech Recognition and Natural Language Understanding Engines
• Out-of-the-box recognition and understanding for specific verticals (Banking, Telecoms, Insurance, Healthcare) in various languages
• Optimised Transcription-as-a-Service for general-purpose transcription
• Option to improve performance by adapting to your data/models

Omnichannel conversational experiences

• Dialogue Management Platform. Provides the infrastructure and core capabilities to power an omnichannel conversational experience, acting as a single point of integration with enterprise systems for driving conversational dialogues on all channels.
• Conversational AI Chat Service. Build next-generation chat virtual assistants that are able to engage in end-to-end conversations in natural language.
• Next-generation IVR Virtual Assistant applications that are truly omnichannel as they are developed once and leveraged horizontally, providing a seamless, end-to-end conversational experience across channels, including IVR, social messengers, web chat, smart speakers, mobile app, email and SMS.
• SIP Based IVR. Receives calls from the PBX server. Executes the dialogue call flow.

Speech recognition & natural language understanding engines

• DNN powered automatic speech recognition egine: leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human-level performance.
• Natural language understanding engine: Works to extract meaning from free, unstructured language. Makes it possible to understand customer requests and intents with human-like accuracy. Because the engine is context aware and retains memory, it is capable of running entire end to end conversations with customers.
• Pre-built domain and language specific NLU applications: Pre-loaded intelligent Virtual Assistant providing out-of-the-box recognition and understanding with pre-built Concept Annotation Dictionaries, Rules and Intents for your business.
• OCP miniApps: Independent and configurable natural language dialogue components that handle a single task i.e. understanding caller intent. Pre-trained and pre-tuned by Omilia, leveraging vast amounts of data, these OCP miniApps can accurately handle exceptions and real-world conditions, complete with data validation, disambiguation, and error recovery strategies.