Surfly

Boost online conversions, improve customer support, and ensure greater customer success with Surfly

Co-browsing solutions to transform CX: Surfly for service teams

Transform the way you interact with your customers with an out-of-the-box experience that makes delivering personalised, informative service effortless.

• Improve your customer service effectiveness. Co-browsing means your customer service agents can increase their first line resolution and reduce their AHT while reducing the callback ratios. Customers can see exactly what they need to do to resolve their queries, in real-time, whilst continuing to chat with the agent.

• Customise session flows. Launch co-browsing sessions directly from your website and integrate Surfly with your existing chat and CRM platforms. Save time and serve your customers at speed with co-browsing solutions that match your website’s own look and feel.

• Reach customers in different geographical regions, anywhere, anytime. Connect with customers in a more personalised way, wherever and whenever they choose.

Surfly for sales teams

• Boost sales and increase cross-selling capability by helping at the exact point you’re needed and directing customers to perform specific actions like clicking “Buy Now”. Organisations using Surfly for Sales have seen up to 83% greater year on year revenue growth.
• Increase CSAT with real-time, personalised service that makes it easy for you to see what your customers see, and signpost offers and next steps. Surfly reports 78% higher satisfaction ratings than asynchronous electronic channels like email and web self-service.
• Strengthen your customer connections. Surfly’s real-time video chat capability means you can increase your customer retention rates by offering a more personalised, emotional connection.
• Give sales presentations, share files, and fill out forms – directly from your website. Surfly’s advanced co-browsing technology means it’s as easy as sharing a URL or clicking a button on the website. With encrypted connections, you can rest easy knowing the whole session is completely safe.