Navigating the AI Seascape
A CCMA RESEARCH INITIATIVE SUPPORTED BY ROUTE 101
This exclusive report captures some of the knowledge and learnings from the experiences of other CX leaders, and is intended to help anyone looking to maximise their chances of success when plotting their approach to AI adoption and implementation.
VIRTUAL SEMINAR: NAVIGATING THE AI SEASCAPE
AI continues to be the hottest topic in the business world and it’s no different within the contact centre
Join Stephen Yap as he explores attitudes and adoption to AI in the contact centre, and discusses how operations leaders can cut through the hype and jargon to understand where the greatest potential resides, and how to achieve it. This deep dive research project explores exactly what’s going on.
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