Webinar with Route 101, Calabrio & Hyperoptic

Scaling with Confidence: Hyperoptic’s Workforce Management Journey

Tuesday, 22nd April, 12:00-12:45 [VIRTUAL]

Join us for the first webinar in our WEM event series, hosted by Route 101 consultant Shaunna Wilson. This session brings together Hyperoptic, a rapidly growing British broadband provider with a contact centre in Serbia, and Calabrio, a leader in AI-powered contact centre WEM tools and a trusted Route 101 partner.

We’ll explore Hyperoptic’s journey with Calabrio, from the initial scoping phase to full implementation and agent training. Learn how Hyperoptic has automated forecasting, improved scheduling, gained real-time data insights, and introduced greater flexibility for agents. The discussion will also cover the latest Calabrio features Hyperoptic is using, along with a look at what’s ahead on the Calabrio roadmap.

The session concludes with a live Q&A, where you can put your questions to our panel of experts. Register now to join us live or watch on demand.

Meet The Speakers: