Cloud Phone Systems & Voice as a Service for Contact Centres

Increase flexibility so your cloud phone system grows with you.
Manage your entire communications for multiple sites - down to individual users – all via an easy-to-use web portal.
Improve the interoperability between your mobile and fixed telephones using a business-grade network.
Reduce dropped calls and improve the customer experience.
Enjoy the same audio quality of a fixed line but via a cloud-based phone system.
Integrate your software, infrastructure, and telephony to connect your agents and customers with a high quality voice channel. With quick setup and customised plans for the most cost-effective connectivity, you benefit from true, all-in-one cloud connectivity.

Get connected, every time with a fully redundant network with 99.99% availability with no loss of calls during failover. Actively monitored and regularly assessed by a third-party.
Easily provision and manage telephony services with simple number porting and streamlined support processes.
Unify your global workforce with toll-free numbers and follow-the-sun routing.
Cater for business continuity by instantly redirecting calls to another site, and ensure your calls are always answered, no matter the circumstance.

What Our Contact Centre Customers Are Saying...

Prominent online tyre retailer in the UK teams up with Route 101 to revamp contact centre operations

Blackcircles improves automation, optimises workforce management, and introduces robust reporting to its contact centre with Route 101’s help.

UK food brand distributor partners with Route 101 to transform customer support with Zendesk solutions

All About Food elevates customer interactions with Route 101’s help and Zendesk Suite Professional across all channels.

Leading wholesaler of confectionary cuts first reply time by 90% with Zendesk

Route 101 helps Hancocks, the UK’s biggest supplier of wholesale sweets, slash response times from hours to minutes, and boost customer satisfaction.

Route 101 helps an events and exhibition venue to future-proof its customer services before a major international event

Route 101 supports ACC Liverpool in implementing Zendesk to allow its team connect more effectively with customers and serve across multiple channels.

Route 101 helps a rewards club to rebrand and relaunch the customer service estate with Zendesk

Learn how Virgin Red revamped the existing Zendesk platform to fully optimise its help centre and provide customers with self-serve capabilities.

UK’s automotive contact centre transforms technology set-up to drive operational improvements

Route 101 empowers Mitsubishi Motors UK to optimise its Zendesk instance and equips its team with expertise to manage and grow the platform.

Top UK payment provider works with Route 101 to modernise its contact centre and workforce management solutions

Dojo transforms its contact centre platforms and upgrades its WFM processes to deliver exceptional CX and drive growth with Route 101's assistance.

Government agency streamlines its casework management and maximises efficiency with Route 101's help

Route 101 implements Zendesk Suite Enterprise for efficient and automated management of customer service enquiries at PINS.

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

Beauty Pie work with Route 101 and Digital Genius to automate its operations.

BPO uses cloud contact centre software to double capacity during the pandemic

Teleperformance UK Group worked with Route 101 to implement NICE CXone - enabling the business to scale at speed and meet unprecedented levels of inbound demand.

Leading Retailer Improves Contact Centre Health and Achieves 10% Efficiency Savings

Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.

Health & Leisure Organisation Implements Cloud Contact Centre Technology to Support Flexible Working, Improve Stability & Increase Flexibility

See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

Brandon Hire Station boost sales and CSAT with Route 101 and partners.

Utilities Company Take the Next Step in their Service Journey, Delivering a Continuous Omnichannel Experience with Uninterrupted Operation

Route 101 help Wales & West Utilities take the next step in their service journey, deploying Lifesize CxEngage and Key IVR to deliver a continuous omnichannel experience with uninterrupted operation.

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

Belmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.

See More Customer Stories

Advanced management reporting.

In-depth call management reporting and wall board capabilities – in real time. Our dedicated reporting tools can offer:

Real time stats for wall boards
Abandoned call recovery so if you miss a call, you can see instantly if it has been returned
Quick and easy monitoring of key extension or call routes to ensure they are working efficiently
Comprehensive call recording with every divert leg and call detail segmented for identification
After-hours call tracking to highlight suspicious activity or unauthorized calls

Helping you to:

See what needs to be done instantly to improve your customer service
Monitor time-to-answer and manage your calls more effectively
Analyse internal call patterns
See how many calls are being abandoned with the ability to return them
Optimise resources by ensuring the right number of operators are always in place

Cloud Phone Systems

Cloud phone systems and Voice as a Service

Satisfy all your fixed and mobile telephony requirements with our cloud phone systems.

What is hosted telephony?

Multi-site monitoring and business continuity.

Our cloud phone systems help you to: