Microsoft Professional Services

Microsoft migration, support, and optimisation services

Microsoft 365 & Office 365 migration | Maximise your Microsoft investment | Voice enable Microsoft Teams

We work with a Microsoft Gold Partner and Azure expert to provide the best services, support and advice for all things Microsoft.

Let us carry the load – offering a managed service backed with 24/7 support to keep you connected. Working with one of only 32 Azure Expert MSP’s globally, we can deliver direct access to advanced Microsoft support, deliver a seamless migration, or maximise your investment in Microsoft 365/Office 36.

Microsoft 365 and Office 365 migration

Get the guidance and support you’re looking for

Moving your workplace to the cloud means giving your employees a productive working environment. Often, you need a partner to bring your email data across safely and make sure your end-users are comfortable with their new technology – which is exactly where we can help.

Harness the power of Microsoft 365 or Office 365

By working with Microsoft experts, you’ll benefit from a quick and easy migration with an instant security boost.

Rapid, low-risk migration – skilled engineers to support your migration
24/7 support and a hands-on service
Training via a Knowledgebase or an end-user learning portal

Manage costs and licences:

It’s easy to add and remove licences, track spending, and view support tickets.

Maximise your Microsoft 365 or Office 365 investment

Are you seeing the return on investment you expected from your Microsoft 365 or Office 365? If you’re looking to increase user adoption, reduce costs, or optimise your licences, we can help

Microsoft’s Modern Workplace technology includes Office 365, Microsoft 365, and add-on licencing. These intelligent technology solutions are used by businesses seeking to create a new way of working. Office 365 and Microsoft 365 apps and tools give businesses what they need to face modern challenges such as facilitating remote working, connecting geographically distributed teams, complying with complex regulations, and protecting against increasingly sophisticated security threats.

Reduce costs

We can review your licences and requirements to ensure you're getting the best value.

Drive user Adoption

With end-user and business strategy training to help you see the changes you expect.

Optimise licencing

Make sure your employees are on the most suitable licences for your business needs.

Support with voice-enabling Microsoft Teams

Everything you need to hit the ground running, suited to businesses of all sizes. Get connected with calling plans, managed services, and user adoption resources. We can support you with:

Discovery and design – an in-depth analysis of your current telephony system for a smooth rollout
Deployment and adoption – build, test and launch Teams Voice/Direct Routing to get your employees up to speed with a change management program that leaves nothing to chance

Customer Case Studies

Prominent online tyre retailer in the UK teams up with Route 101 to revamp contact centre operations

Blackcircles improves automation, optimises workforce management, and introduces robust reporting to its contact centre with Route 101’s help.

UK food brand distributor partners with Route 101 to transform customer support with Zendesk solutions

All About Food elevates customer interactions with Route 101’s help and Zendesk Suite Professional across all channels.

Leading wholesaler of confectionary cuts first reply time by 90% with Zendesk

Route 101 helps Hancocks, the UK’s biggest supplier of wholesale sweets, slash response times from hours to minutes, and boost customer satisfaction.

Route 101 helps an events and exhibition venue to future-proof its customer services before a major international event

Route 101 supports ACC Liverpool in implementing Zendesk to allow its team connect more effectively with customers and serve across multiple channels.

Route 101 helps a rewards club to rebrand and relaunch the customer service estate with Zendesk

Learn how Virgin Red revamped the existing Zendesk platform to fully optimise its help centre and provide customers with self-serve capabilities.

UK’s automotive contact centre transforms technology set-up to drive operational improvements

Route 101 empowers Mitsubishi Motors UK to optimise its Zendesk instance and equips its team with expertise to manage and grow the platform.

Top UK payment provider works with Route 101 to modernise its contact centre and workforce management solutions

Dojo transforms its contact centre platforms and upgrades its WFM processes to deliver exceptional CX and drive growth with Route 101's assistance.

Government agency streamlines its casework management and maximises efficiency with Route 101's help

Route 101 implements Zendesk Suite Enterprise for efficient and automated management of customer service enquiries at PINS.

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

Beauty Pie work with Route 101 and Digital Genius to automate its operations.

BPO uses cloud contact centre software to double capacity during the pandemic

Teleperformance UK Group worked with Route 101 to implement NICE CXone - enabling the business to scale at speed and meet unprecedented levels of inbound demand.

Leading Retailer Improves Contact Centre Health and Achieves 10% Efficiency Savings

Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.

Health & Leisure Organisation Implements Cloud Contact Centre Technology to Support Flexible Working, Improve Stability & Increase Flexibility

See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

Brandon Hire Station boost sales and CSAT with Route 101 and partners.

Utilities Company Take the Next Step in their Service Journey, Delivering a Continuous Omnichannel Experience with Uninterrupted Operation

Route 101 help Wales & West Utilities take the next step in their service journey, deploying Lifesize CxEngage and Key IVR to deliver a continuous omnichannel experience with uninterrupted operation.

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

Belmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.

See More Customer Stories

Microsoft Professional Services

Microsoft migration, support, and optimisation services

Microsoft 365 & Office 365 migration | Maximise your Microsoft investment | Voice enable Microsoft Teams

Microsoft 365 and Office 365 migration

Get the guidance and support you’re looking for